At Volyxa, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Return & Refund Conditions
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Returns are accepted within 7 days of receiving your order.
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The item must be unused, undamaged, and in its original packaging.
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Customers must provide proof of purchase (receipt or order confirmation).
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Returns due to a change of mind are not accepted.
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Refunds are processed only if the item is defective, damaged, or incorrect.
2. Return Charges
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A 20 Dhs return fee applies to all returned items.
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Customers are responsible for return shipping costs, unless the product is faulty or incorrect.
3. Refund Processing
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Once your return is received and inspected, we will notify you about refund approval or rejection.
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Approved refunds will be processed within 7–10 business days to the original payment method.
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Shipping charges are non-refundable.
4. Non-Returnable Items
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Perishable goods (food, flowers, etc.)
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Personal care & hygiene products
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Items marked as "Final Sale"
5. Contact Us
For refund-related inquiries, contact us:
📧 Email: volyxaofficial@gmail.com
📞 Phone: