Last updated: January 2025
Volyxa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Volyxa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
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Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
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Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
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Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
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From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
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Provide, Tailor, and Improve the Services – to process your payments, fulfill orders, remember your preferences, send notifications, create and manage your account, arrange shipping, facilitate returns and exchanges, enable posting reviews, and create a customized shopping experience.
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Marketing and Advertising – to send marketing, advertising, and promotional communications by email, text, or postal mail, and to show online advertisements based on your activity.
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Security and Fraud Prevention – to authenticate your account, provide secure payments, detect and prevent fraudulent activity, and protect public safety.
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Communicating with You – to provide customer support and maintain our business relationship.
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Legal Reasons – to comply with applicable law, respond to legal process, participate in litigation, and enforce our terms or policies.
How We Disclose Personal Information
We may disclose your personal information to third parties in the following circumstances:
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With Shopify, vendors, and other service providers for IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
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With business and marketing partners for personalized advertising and marketing.
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When you direct, request, or consent to share your information with third parties, such as for shipping or social media integrations.
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With our affiliates or corporate group.
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In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services. Shopify may also use information for enhanced features and personalized experiences. To learn more, visit the Shopify Privacy Policy.
Third Party Websites and Links
The Services may link to third-party websites or platforms. We are not responsible for their privacy or security policies, and we recommend reviewing their policies before sharing personal information.
Children's Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians can contact us to request deletion of any personal information.
Security and Retention of Your Information
No security measures are perfect. We cannot guarantee absolute security of your information in transit or storage. Retention of your personal information depends on factors such as maintaining accounts, providing Services, complying with legal obligations, or resolving disputes.
Your Rights and Choices
Depending on your location, you may have the right to:
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Access, delete, or correct your personal information.
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Receive a copy of your information or request its transfer to a third party.
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Opt out of sale or sharing for targeted advertising.
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Manage communication preferences.
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In the UK or EEA, additional rights may include objection or restriction of processing, and withdrawal of consent.
For more information or to exercise your rights, contact us or visit the Shopify Privacy Portal.
Complaints
If you have complaints about how we process your personal information, contact us. You may also lodge complaints with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country, including countries that may not have the same data protection laws. Recognized transfer mechanisms such as Standard Contractual Clauses will be used as required.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this website with an updated "Last updated" date.
Contact
If you have any questions about this Privacy Policy, please contact us:
📧 Email: volyxaofficial@gmail.com
📞 Phone: +
Volyxa reserves the right to update this Privacy Policy at any time. Please check this page periodically for changes.